Effective Date: 16th July 2025
At Dove & Lilly, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website or interact with us.
Who We Are
Dove & Lilly specialises in bespoke funeral and memorial stationery, based in Birmingham, UK. Our website, www.doveandlilly.co.uk, is owned and operated by us. If you have any questions about your data or this policy, please contact us at hello@doveandlilly.co.uk.
What Information We Collect
We collect personal information to serve you better. This includes your:
- Name, email, phone number, and postal address
- Order details and preferences
- Payment information (processed securely by trusted providers)
- Technical data like IP address and browser type
- Communication records from emails and website messages
- Feedback and survey responses
We gather this data when you use our website, place an order, or contact us.
How We Use Your Information
We use your data to:
- Deliver our personalised products and services
- Process payments securely
- Communicate with you promptly
- Personalise your experience and custom designs
- Improve our website and services continually
- Meet legal and financial obligations
We only use your information for these purposes and handle it responsibly.
Sharing Your Information
We never sell or rent your data. However, we may share your information with:
- Trusted third-party service providers who support our business
- Legal authorities if required by law
We ensure all partners keep your data secure and confidential.
How Long We Keep Your Data
We keep your personal data only as long as necessary to fulfil the purposes we collected it for. We follow legal and accounting guidelines and securely delete data after seven years.
Your Rights Under UK GDPR
You have several rights regarding your data:
- Access and review your personal information
- Correct any inaccuracies
- Request deletion of your data in certain cases
- Object to or restrict how we process your data
- Request data portability
Please contact us at hello@doveandlilly.co.uk to exercise your rights. We’ll respond promptly and help you understand your options.
Cookies and Website Tracking
We use cookies to enhance your browsing experience. These small files help us:
- Make the website function correctly
- Measure site performance
- Remember your preferences
- Provide relevant ads
You can manage cookie settings in your browser, but disabling some cookies may affect your experience.
For more info on cookies, visit www.allaboutcookies.org.
Data Security
We take strong measures to protect your data. Our servers are secure, and we use physical, electronic, and managerial safeguards to prevent unauthorised access or breaches.
Updates to This Policy
We may update this Privacy Policy as our services evolve or laws change. We’ll notify you of major updates via our website or email. Please check this page regularly for the latest version.
Governing Law
This policy follows the laws of England and Wales. Any disputes will be resolved in UK courts.
Contact Us
If you have questions or concerns about your privacy, contact Dove & Lilly at:
Email: hello@doveandlilly.co.uk
Website: www.doveandlilly.co.uk
Thank you for trusting Dove & Lilly with your personal information.