At Dove & Lilly, we understand how important it is to have clear, compassionate answers when planning a farewell for a loved one. Below are some of the most common questions we receive. If you don’t find what you’re looking for, please don’t hesitate to get in touch — we’re always here to help.
Once you approve your personalised design proof, we aim to print and dispatch your order within 3–5 working days.
Yes. We appreciate that funeral and memorial arrangements often happen quickly. Simply let us know your deadline when ordering, and we will prioritise your design and printing to ensure timely delivery.
Absolutely! All our designs are fully bespoke — you can personalise colours, fonts, images, and add meaningful embellishments or handwritten touches to reflect your loved one’s unique story.
We want you to be completely happy with your design before printing. That’s why we offer 3 proof revisions at no extra cost until you are 100% satisfied.
You can:
Once we know your preferences, we’ll start your design, send you a proof, and work closely with you until everything is perfect.
Yes, we can supply high-resolution PDFs of your design for you to print locally or share digitally with family and friends.
We select only premium, high-quality materials to ensure every piece we produce looks professional, elegant, and lasting — reflecting the care and respect your occasion deserves. We also select a matt lamination touch finish.
We offer other paper options to perfectly match your unique vision. For a vibrant, high-shine finish that makes colours pop, you can select our silk or gloss finish. If you prefer a more natural, classic feel, our uncoated card offers a beautiful, rustic, and porous texture perfect for minimalist designs. To add another dimension of luxury, choose one of our textured papers with a distinct pattern or tactile feel, such as linen or laid finishes. We also provide an eco-friendly recycled paper option that maintains a high standard of quality and visual appeal. If you have a specific paper stock in mind, please don’t hesitate to get in touch with us. We’ll be happy to discuss your needs, provide samples, and offer a bespoke quote.
Certainly, we are happy to help with wording for the tribute so it is thoughtfully crafted and appropriate for an additional fee.
Yes. Whether it’s a favourite flower, meaningful pattern, or special colour, we will incorporate it seamlessly into your design to honour your loved one’s personality and style.
For best print quality, please provide high-resolution JPEG or PNG images (300 dpi or higher). If you only have physical photos, we can work with scanned images and guide you through the process.
Yes, with your permission, we can liaise directly with funeral directors to help ensure a smooth and timely delivery of your order of service and other stationery.